Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | A | N | W | V | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | W |
| Q | V | N | M | Q | K | Y | G | Y | P | S | P | N | N | V |
| G | S | C | I | A | A | W | E | I | K | G | T | S | T | H |
| E | O | Y | L | X | O | C | N | Q | U | R | Z | O | A | S |
| H | V | R | E | K | O | L | U | V | O | P | A | L | S | N |
| C | N | C | G | N | E | E | B | L | F | T | I | U | S | M |
| G | H | E | T | V | S | D | E | Y | L | J | G | T | U | L |
| R | A | A | T | T | L | M | P | M | X | K | I | I | M | C |
| R | C | F | I | S | O | E | A | S | P | K | W | O | E | L |
| T | I | O | P | T | I | P | T | V | S | A | Q | N | L | M |
| B | N | T | I | D | L | L | I | U | L | H | T | P | U | W |
| I | W | O | H | C | I | T | E | P | Y | T | Y | H | U | T |
| K | N | Z | O | O | S | M | N | U | H | O | N | A | Y | C |
| A | P | R | D | H | T | X | T | W | O | P | S | R | U | K |
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