Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | R | F | T | R | R | H | M | R | Q | B | X | F | N | T |
| M | N | T | I | I | E | L | D | L | R | T | V | P | N | A |
| D | P | O | C | L | F | E | X | M | C | Y | S | E | T | T |
| X | Z | I | I | A | W | P | F | O | Q | Z | I | Q | U | T |
| O | I | Z | H | T | T | Q | R | K | P | T | Y | M | Y | Z |
| E | M | A | E | S | O | N | X | G | A | P | H | B | M | F |
| A | G | X | M | O | R | M | O | P | I | V | T | M | W | F |
| Z | X | I | U | L | T | E | E | C | P | S | A | A | O | M |
| V | L | Q | S | U | I | B | N | L | E | T | P | W | I | O |
| E | X | W | S | T | K | S | J | W | O | Y | M | N | R | U |
| W | Q | S | A | I | C | M | T | D | O | R | E | X | E | W |
| C | P | V | T | O | V | L | V | E | Q | E | T | A | X | Z |
| F | B | D | N | N | Z | A | E | L | N | G | K | N | Q | Z |
| X | G | N | O | I | T | S | E | U | Q | K | S | A | O | C |
| M | Y | O | D | O | N | T | P | A | N | I | C | U | T | C |
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