Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | E | R | F | J | I | J | H | Z | H | E | H | F | V |
| D | O | N | T | A | S | S | U | M | E | V | N | G | Y | Q |
| O | J | N | C | H | B | P | J | A | U | E | B | H | A | M |
| N | N | N | T | C | S | J | S | N | T | U | T | I | S | Q |
| T | X | O | H | R | H | H | M | S | T | A | D | M | G | F |
| P | C | S | I | E | O | E | I | I | P | T | U | N | F | A |
| A | C | A | O | T | X | L | L | M | O | C | A | K | F | J |
| N | I | N | T | L | S | B | E | P | A | T | I | E | N | T |
| I | O | V | A | N | U | E | K | M | V | N | Y | S | N | C |
| C | P | P | E | K | O | T | U | L | O | K | Z | T | F | M |
| D | V | N | L | I | J | C | I | Q | V | T | A | G | R | X |
| Z | X | Y | I | M | N | Q | E | O | K | J | I | V | C | X |
| R | H | N | M | K | Q | U | N | Y | N | S | G | O | X | Y |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | E |
| I | X | S | U | J | Y | O | E | Z | U | P | H | A | A | A |
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