Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | I | L | R | R | P | Y | N | G | E | L | F | K | G | M |
| I | S | E | O | D | G | U | E | L | V | Y | L | O | N | W |
| H | W | D | Z | T | K | U | I | H | D | N | V | O | S | R |
| R | J | O | K | A | C | M | Z | Z | N | T | I | A | O | E |
| I | H | N | R | K | S | K | N | M | A | T | V | F | L | M |
| H | E | T | K | E | C | K | C | J | O | P | O | I | U | P |
| F | M | P | F | O | Y | B | Q | M | D | V | Y | G | T | A |
| S | U | A | I | W | S | E | E | U | P | Q | A | A | I | T |
| T | S | N | V | N | Z | L | C | P | E | R | E | G | O | H |
| R | S | I | J | E | O | I | B | O | A | S | N | O | N | Y |
| F | A | C | V | R | S | S | W | Z | N | T | T | W | C | G |
| J | T | A | T | S | T | T | O | C | W | T | I | I | M | P |
| A | N | N | Q | H | R | E | C | C | L | H | A | E | O | C |
| L | O | E | H | I | A | N | W | Q | O | H | M | C | N | N |
| C | D | G | A | P | N | T | V | U | T | Y | K | R | T | T |
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