Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | S | P | K | C | S | H | P | H | R | Z | T | R | L | V |
| U | N | C | I | P | A | R | N | F | H | Q | C | L | N | R |
| X | U | O | J | H | N | B | Y | Y | S | L | A | Q | O | S |
| S | D | Q | I | I | S | M | I | L | E | K | T | Y | I | O |
| Q | Z | Y | Y | T | O | R | G | W | O | Q | N | S | T | L |
| U | M | W | M | A | O | F | E | E | V | D | O | M | S | U |
| D | S | W | J | I | F | M | Y | N | K | Z | C | D | E | T |
| T | N | E | I | T | A | P | E | B | W | I | E | J | U | I |
| F | V | R | L | A | E | M | E | L | U | O | Y | S | Q | O |
| O | J | B | S | R | P | O | I | F | O | C | E | X | K | N |
| Z | N | V | Y | A | H | S | O | Q | L | R | K | K | S | B |
| A | N | Q | T | X | T | O | M | G | V | C | T | E | A | G |
| P | H | H | R | E | N | R | L | P | K | P | F | N | T | T |
| T | Y | Q | N | X | E | M | U | S | S | A | T | N | O | D |
| F | S | W | E | D | O | N | T | P | A | N | I | C | U | C |
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