Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | C | E |
| O | S | F | J | Y | S | O | L | U | T | I | O | N | N | D |
| D | K | M | M | U | E | O | H | H | Z | D | E | O | L | W |
| F | Q | B | I | E | R | C | J | U | L | A | I | K | D | J |
| I | U | R | L | L | E | Y | O | V | W | T | Z | J | Q | U |
| C | E | U | B | B | E | I | T | N | O | T | X | Z | L | D |
| I | S | N | P | B | N | B | J | M | T | A | H | T | W | X |
| N | T | V | S | D | H | W | E | M | P | A | T | H | Y | U |
| A | I | B | X | B | O | L | H | P | V | X | C | S | Q | B |
| P | O | K | Y | N | O | L | I | Q | A | L | I | T | G | J |
| T | N | B | D | R | O | M | C | S | J | T | T | A | G | M |
| N | A | X | T | K | G | J | C | T | T | R | I | S | Y | F |
| O | H | N | I | W | U | V | V | U | T | E | I | E | J | F |
| D | O | N | T | A | S | S | U | M | E | U | N | I | N | B |
| C | V | S | S | Q | I | M | Y | D | T | K | B | O | X | T |
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