Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | J | Y | O | J | F | L | V | Y | T | Z | G | S | E | R |
| I | U | B | B | C | X | S | B | C | R | N | N | S | N | L |
| H | V | K | O | N | T | W | A | H | O | O | C | O | P | H |
| S | M | I | L | E | A | T | P | I | I | S | I | Q | P | W |
| R | H | F | X | I | N | W | T | T | V | T | Q | G | D | N |
| E | F | Q | I | O | V | S | U | B | O | C | I | O | P | B |
| N | D | S | C | I | E | L | J | M | B | T | N | T | S | A |
| W | M | E | B | U | O | B | E | P | A | T | I | E | N | T |
| O | Y | L | Q | S | L | L | N | M | P | B | Z | Z | R | S |
| E | J | K | D | V | O | I | I | A | P | S | M | F | N | R |
| K | S | W | C | R | B | X | N | S | K | A | W | O | L | D |
| A | Q | W | T | C | V | I | O | A | T | F | T | Q | Q | D |
| T | O | N | V | U | C | O | M | D | Y | E | L | H | K | G |
| D | O | N | T | A | S | S | U | M | E | N | N | W | Y | C |
| C | M | X | M | L | Z | L | T | T | H | I | D | B | S | C |
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