Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | W | Y | P | T |
| V | O | Q | H | T | Z | L | G | R | C | Z | N | I | N | K |
| A | N | N | V | W | S | W | Y | A | J | E | H | E | A | C |
| H | T | W | T | B | K | L | T | Q | T | S | I | D | S | X |
| A | A | A | X | R | M | N | G | S | R | T | H | M | K | P |
| Z | S | N | Z | A | O | M | I | E | A | A | I | W | Q | C |
| P | S | M | O | C | Q | L | N | P | C | L | T | Y | U | Y |
| B | U | Y | E | N | U | W | E | U | E | S | M | X | E | D |
| N | M | Y | N | M | O | B | H | M | E | D | E | T | S | C |
| E | E | X | Y | E | P | I | F | Z | O | F | V | Q | T | D |
| H | A | K | K | B | L | A | T | F | A | T | F | V | I | Y |
| Z | X | A | L | S | P | U | T | U | H | C | I | W | O | Q |
| Y | T | E | J | P | M | U | K | H | L | C | V | O | N | W |
| I | P | C | L | L | V | P | P | K | Y | O | Y | W | N | D |
| U | M | R | P | O | V | J | T | Q | J | Y | S | W | G | Z |
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