Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | J | P | K | Z | A | Q | D | V | M | E | M | S | T |
| T | O | D | O | N | T | P | A | N | I | C | L | R | W | S |
| A | P | N | W | W | X | W | H | F | B | P | O | X | G | Y |
| K | S | M | T | G | U | Q | M | M | P | X | Y | R | R | X |
| E | Q | K | Z | R | F | O | N | U | Z | E | H | X | L | J |
| O | Y | Q | Q | D | O | N | T | A | S | S | U | M | E | Q |
| W | J | E | O | U | W | L | I | S | T | E | N | P | Y | D |
| N | M | S | C | L | E | B | E | P | A | T | I | E | N | T |
| E | D | O | X | O | P | S | C | M | Y | D | M | N | J | C |
| R | Z | L | G | Z | N | X | T | K | O | P | Y | F | F | I |
| S | H | U | L | I | D | T | M | I | A | T | Y | O | V | Y |
| H | M | T | E | A | X | L | A | T | O | Q | I | F | J | A |
| I | H | I | T | B | D | V | H | C | H | N | X | O | F | S |
| P | C | O | L | W | T | Y | P | W | T | K | B | Q | N | U |
| W | G | N | C | E | K | Z | X | T | O | H | A | S | V | G |
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