Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | J | C | X | R | C | J | V | B | G | O | C | U | U | S |
| N | N | V | F | N | N | S | Y | I | V | A | S | H | D | I |
| J | O | O | L | C | D | N | H | W | Z | B | N | Z | M | V |
| D | X | I | I | O | Z | V | T | L | B | Z | I | D | N | X |
| O | X | F | T | T | A | D | A | Z | X | U | N | E | A | K |
| N | C | T | R | U | O | H | P | M | Q | O | T | T | E | V |
| T | B | J | V | S | L | M | M | B | I | S | C | X | M | H |
| P | N | D | C | O | Z | O | E | T | I | A | Y | N | U | E |
| A | P | G | D | E | H | P | S | L | T | C | W | H | S | L |
| N | X | Y | Y | Z | A | E | F | N | O | Q | R | Z | S | Z |
| I | E | N | H | T | U | B | O | X | E | R | Q | W | A | G |
| C | Q | P | I | Q | F | C | O | R | L | K | T | T | T | G |
| S | Y | E | K | N | E | Z | S | M | I | V | K | N | N | B |
| D | N | S | N | Y | I | I | M | S | M | R | L | G | O | S |
| T | A | K | E | O | W | N | E | R | S | H | I | P | D | C |
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