Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | P | E | F | A | G | E | M | N | K | F | V | Z | Z | U |
| B | N | T | Q | C | I | N | A | P | T | N | O | D | N | E |
| Q | W | O | A | S | K | Q | U | E | S | T | I | O | N | H |
| Q | I | B | I | K | T | V | B | N | M | C | T | N | X | L |
| M | P | Y | C | T | E | N | F | Q | I | L | A | T | E | J |
| L | I | D | P | A | O | O | E | N | L | P | M | A | B | N |
| Z | Z | A | N | Y | E | M | W | I | E | M | F | S | N | O |
| R | Y | H | T | A | P | M | E | N | T | I | A | S | Q | I |
| E | H | O | N | E | T | S | I | L | E | A | M | U | Z | T |
| G | L | M | X | U | U | V | Y | B | O | R | P | M | P | U |
| W | I | F | E | A | F | V | W | L | K | R | S | E | G | L |
| C | L | E | Y | E | C | O | N | T | A | C | T | H | B | O |
| D | Y | R | E | M | B | V | V | V | P | I | E | N | I | S |
| C | D | H | X | T | K | F | F | X | R | J | U | Z | O | P |
| E | B | N | B | O | I | Z | K | V | W | J | U | D | E | C |
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