Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Q | O | E | N | U |
| E | O | T | J | X | Y | G | H | S | R | Y | U | T | O | B |
| K | N | N | B | G | X | H | D | H | D | J | A | H | I | Q |
| B | T | O | T | O | F | D | T | K | L | K | Y | P | T | G |
| R | A | U | K | R | C | X | T | A | E | P | O | V | S | M |
| K | S | U | U | E | O | E | X | O | P | I | K | O | E | K |
| I | S | Q | U | H | N | L | W | B | K | M | L | Y | U | V |
| D | U | R | O | E | I | N | E | P | L | U | E | F | Q | S |
| Z | M | T | H | S | E | P | O | M | T | C | M | G | K | J |
| U | E | H | T | R | A | B | C | I | O | Z | U | R | S | P |
| A | B | E | S | T | T | X | O | N | M | T | S | C | A | P |
| N | N | H | I | M | U | N | T | A | R | M | I | O | P | L |
| J | I | E | D | E | I | A | I | X | D | W | L | O | S | K |
| P | N | Z | B | P | C | L | K | X | X | Y | R | V | N | K |
| T | U | D | T | T | P | E | E | I | G | L | G | S | O | L |
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