Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | P | I | H | S | R | E | N | W | O | E | K | A | T | N |
| V | N | B | K | O | K | G | Y | K | S | Y | O | S | P | W |
| O | F | O | R | L | S | V | H | L | O | E | R | K | E | K |
| E | M | S | I | U | Y | C | T | X | O | C | H | Q | C | F |
| J | V | C | U | T | L | P | A | S | F | O | W | U | E | G |
| F | U | X | I | I | O | D | P | F | M | N | J | E | E | D |
| M | Y | X | S | O | C | M | M | B | B | T | T | S | M | H |
| G | E | Y | V | N | B | I | E | P | U | A | G | T | U | X |
| P | N | E | G | V | D | P | N | L | U | C | K | I | S | U |
| K | B | I | A | X | A | S | I | A | O | T | R | O | S | H |
| U | O | D | L | T | U | S | P | S | P | R | H | N | A | W |
| Q | S | H | I | C | T | M | B | C | E | T | T | Y | T | D |
| T | E | E | X | E | F | I | M | R | N | T | N | N | N | D |
| A | N | Z | N | E | H | L | F | E | V | L | B | O | O | O |
| T | F | B | Y | N | S | E | K | J | G | C | Y | F | D | C |
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