Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | M | U | P | S | T |
| W | O | A | N | O | I | T | S | E | U | Q | K | S | A | W |
| D | N | N | X | A | R | C | M | G | X | B | T | K | B | S |
| B | T | L | T | I | E | P | Q | L | K | C | E | S | E | N |
| J | A | J | E | R | A | H | M | S | A | O | N | J | P | G |
| V | S | E | N | T | O | H | G | T | W | O | E | P | A | J |
| R | S | K | H | Q | H | L | N | N | I | T | M | P | T | J |
| Q | U | Y | K | T | I | O | E | T | E | X | H | Q | I | M |
| H | M | Q | J | S | C | R | U | M | G | U | M | M | E | Z |
| I | E | A | T | E | S | L | S | E | O | M | M | H | N | D |
| J | L | E | Y | H | O | M | Y | N | S | T | G | T | T | Z |
| Q | N | E | I | S | U | D | I | R | B | Z | I | Z | A | X |
| V | R | P | P | L | Y | C | Y | L | P | S | G | O | O | A |
| C | W | L | M | R | C | I | L | Y | E | H | C | Z | N | Z |
| F | O | I | A | P | E | J | G | Q | Q | J | D | K | O | A |
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