Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Y | J | P | P | J |
| X | O | F | N | J | C | L | V | L | O | I | C | X | I | U |
| H | N | N | E | O | Q | A | N | U | X | J | A | X | H | Q |
| K | T | U | T | P | I | W | T | W | E | L | I | M | S | B |
| I | A | R | S | R | H | T | W | N | S | X | K | B | R | N |
| D | S | Z | Y | C | O | U | S | V | O | J | V | Y | E | O |
| J | S | U | B | L | R | L | B | E | I | C | G | X | N | I |
| Z | U | O | D | Z | I | U | E | O | U | E | E | Z | W | T |
| V | M | D | F | S | C | M | P | M | C | Q | G | Y | O | U |
| S | E | G | T | K | P | T | A | E | O | Q | K | P | E | L |
| I | U | E | D | A | R | N | T | B | M | T | J | S | K | O |
| G | N | U | T | J | G | R | I | G | V | N | I | J | A | S |
| X | C | H | Y | C | V | U | E | K | B | F | F | O | T | W |
| V | Y | J | G | T | O | N | N | Y | E | H | D | S | N | Y |
| R | Y | B | D | F | B | Q | T | Q | G | H | R | T | X | E |
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