Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | R | J | Q | T | V | E | E | U | G | G | U | T |
| L | O | O | N | J | Q | P | V | L | A | Z | N | M | N | P |
| H | N | N | N | N | B | M | C | I | E | E | T | E | M | O |
| M | T | Z | T | T | J | V | R | M | T | D | I | A | U | J |
| X | A | N | Z | R | P | U | F | S | E | T | C | X | G | W |
| W | S | O | J | T | O | A | I | D | A | E | G | C | C | V |
| C | S | I | X | C | Z | L | N | P | Z | T | B | H | C | I |
| B | U | T | Z | A | J | Q | E | I | Q | N | U | E | P | I |
| G | M | S | V | T | N | B | M | M | C | O | F | A | G | D |
| I | E | E | L | N | G | T | P | J | O | I | W | P | M | C |
| Y | I | U | D | O | H | M | A | E | A | T | W | M | O | Q |
| Z | H | Q | E | C | F | A | T | N | J | U | I | U | R | D |
| D | B | K | K | E | U | M | H | I | B | L | J | O | G | X |
| K | Y | S | R | Y | K | I | Y | G | Q | O | I | M | N | F |
| J | T | A | K | E | O | W | N | E | R | S | H | I | P | P |
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