Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | S | E | U | Q | K | S | A | U | W | A | K |
| L | E | Q | V | M | F | X | J | U | T | T | N | M | N | I |
| D | E | M | I | Q | Z | N | T | Q | O | N | W | O | Q | V |
| T | A | K | E | O | W | N | E | R | S | H | I | P | E | O |
| P | K | S | E | E | M | T | D | M | P | T | Q | N | L | S |
| H | E | S | I | N | R | R | I | D | O | N | K | N | R | K |
| S | M | Y | O | F | N | L | T | M | E | Z | Z | H | C | S |
| Y | U | F | E | L | E | B | E | P | A | T | I | E | N | T |
| O | S | N | X | C | U | L | S | M | G | U | R | O | Y | R |
| F | S | M | R | L | O | T | I | V | P | K | K | W | U | O |
| P | A | E | W | R | B | N | I | S | F | A | Z | J | V | Q |
| V | T | Z | T | K | A | T | T | O | T | S | T | U | B | Z |
| F | N | N | W | A | X | U | S | A | N | E | D | H | P | Z |
| E | O | Q | H | C | F | Q | U | S | C | X | N | E | Y | G |
| C | D | O | N | T | P | A | N | I | C | T | X | C | G | R |
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