Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | T | N | O | C | E | Y | E | K | O | G | H | C |
| B | B | J | N | Y | E | M | U | S | S | A | T | N | O | D |
| H | Z | P | Q | E | Q | L | O | I | O | C | X | N | V | O |
| D | H | S | I | Y | T | L | I | V | I | Q | T | Y | N | N |
| C | O | N | G | H | U | S | E | F | E | R | X | G | O | T |
| N | H | K | N | T | S | S | I | S | O | C | Y | D | I | P |
| J | M | U | I | M | M | R | B | L | Y | M | H | Z | T | A |
| M | W | O | I | Y | W | S | E | S | P | O | T | G | S | N |
| C | N | L | L | B | C | M | P | N | Z | Z | A | N | E | I |
| Z | E | U | Y | P | O | I | A | D | W | A | P | O | U | C |
| N | E | H | J | T | R | W | T | V | U | O | M | D | Q | A |
| X | G | W | I | F | F | X | I | F | P | H | E | W | K | F |
| R | D | O | B | L | V | K | E | R | E | A | P | K | S | Q |
| K | N | Q | Y | X | N | N | N | H | I | A | N | G | A | P |
| H | C | Y | B | W | U | N | T | R | J | I | V | N | P | T |
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