Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | N | N | H | T | E | W | H | D | L | H | N | X | M |
| D | O | N | T | A | S | S | U | M | E | O | U | P | L | G |
| O | W | N | I | V | M | X | U | J | N | C | X | H | L | T |
| N | N | J | T | I | S | O | L | U | T | I | O | N | J | U |
| T | C | O | L | R | D | Y | S | G | K | V | A | H | I | M |
| P | C | E | I | V | O | T | I | W | O | W | P | E | U | S |
| A | C | A | T | T | A | L | I | S | T | E | N | T | Q | U |
| N | G | G | T | L | S | B | E | P | A | T | I | E | N | T |
| I | Y | E | J | N | V | E | V | M | S | O | H | O | U | S |
| C | C | W | H | Q | O | E | U | F | O | O | I | V | Y | U |
| M | D | T | P | H | J | C | R | Q | W | T | E | F | W | D |
| G | Y | H | T | A | P | M | E | N | K | E | I | H | Q | P |
| A | J | R | M | Y | B | A | Q | Y | T | S | V | O | R | Z |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | Z |
| F | E | O | M | I | L | P | X | C | Q | W | B | Q | I | G |
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