Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | A | N | T | C | I | N | A | P | T | N | O | D | C |
| J | N | O | N | O | C | B | X | A | S | A | G | C | O | T |
| S | H | E | I | E | I | A | S | E | B | A | C | N | N | H |
| W | P | S | I | T | T | T | T | J | Q | O | T | Q | T | E |
| O | K | C | G | T | S | S | U | N | A | R | U | H | A | P |
| Z | B | C | L | S | A | E | I | L | O | N | E | P | S | Z |
| R | Q | J | O | P | U | P | U | L | O | C | X | V | S | P |
| Z | Y | H | T | A | P | M | E | Q | K | S | E | J | U | A |
| O | F | U | L | B | L | M | Q | B | K | T | G | Y | M | T |
| L | Q | X | H | U | O | E | L | I | M | S | Y | V | E | V |
| R | Q | U | A | T | A | H | W | L | A | Q | A | G | K | M |
| R | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
| I | B | O | Q | V | L | H | J | B | K | H | E | O | B | D |
| C | N | T | K | A | E | L | V | D | R | W | R | B | J | B |
| U | N | V | L | C | T | K | R | S | K | X | D | C | B | N |
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