Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | G | Z | Y | B | N | O | I | T | U | L | O | S | A | T |
| I | N | V | M | H | G | G | B | R | B | M | X | B | N | P |
| V | O | O | Q | F | T | W | D | Q | F | M | R | E | I | S |
| D | I | U | I | T | J | A | D | X | O | Z | I | H | N | F |
| A | T | U | K | T | S | U | P | S | V | T | S | E | T | T |
| R | S | I | S | X | O | C | A | M | A | R | T | Y | C | M |
| Z | E | T | M | F | E | M | I | P | E | S | T | A | T | A |
| W | U | O | K | L | U | B | E | N | I | J | T | R | J | I |
| E | Q | B | I | D | L | B | W | L | A | N | P | O | F | V |
| L | K | M | J | U | Y | O | Y | V | O | P | Q | S | M | F |
| W | S | D | H | H | E | Q | K | C | B | R | T | D | D | I |
| F | A | B | W | K | X | E | E | D | T | H | T | N | W | I |
| I | F | F | A | K | X | Y | G | C | S | L | E | N | O | M |
| S | T | T | T | T | E | M | U | S | S | A | T | N | O | D |
| Z | Q | Y | U | T | O | Z | I | O | T | J | U | P | B | C |
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