Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Z | T | Z | L | L | V | G | X | A | N | G | C | P | V |
| D | O | N | T | A | S | S | U | M | E | I | N | J | F | L |
| O | T | N | A | P | H | M | T | A | S | E | K | P | W | Q |
| N | A | Q | T | O | N | I | X | O | T | Z | B | M | I | G |
| T | K | S | A | R | E | L | A | S | O | I | N | K | T | Q |
| P | E | D | K | Q | O | E | I | G | O | L | Y | V | L | H |
| A | O | Y | Q | Q | C | L | N | O | I | T | U | L | O | S |
| N | W | R | E | T | U | B | E | P | A | T | I | E | N | T |
| I | N | N | M | C | D | E | D | M | L | W | K | V | W | T |
| C | E | E | P | N | O | W | S | A | O | U | U | J | S | M |
| K | R | V | A | X | O | N | H | T | W | T | W | M | X | D |
| L | S | L | T | L | Y | A | T | Q | I | S | I | A | B | K |
| Z | H | N | H | Z | B | O | P | A | Z | O | E | O | A | E |
| D | I | M | Y | M | H | A | M | C | C | I | N | E | N | A |
| M | P | F | S | S | F | X | H | T | K | T | P | P | L | W |
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