Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | S | E | U | Q | K | S | A | J | R | K | N |
| H | Z | K | E | F | I | I | H | R | T | C | L | U | N | S |
| F | F | F | P | C | L | B | F | K | A | A | I | O | Z | X |
| V | S | O | L | U | T | I | O | N | K | X | I | Q | C | D |
| T | C | A | T | N | O | C | E | Y | E | T | O | U | V | C |
| R | E | M | P | A | T | H | Y | Q | O | Y | J | Z | X | I |
| A | M | B | Q | C | J | Q | B | M | W | S | V | J | W | N |
| T | U | D | W | J | E | S | E | N | N | J | P | B | Y | A |
| N | S | B | B | B | V | L | P | H | E | S | K | N | J | P |
| Q | S | K | O | R | O | I | A | B | R | T | M | P | H | T |
| E | A | X | K | R | V | S | T | K | S | E | F | A | W | N |
| N | T | L | T | D | U | T | I | Q | H | M | D | H | P | O |
| O | N | N | K | G | S | E | E | Y | I | B | I | I | T | D |
| F | O | T | V | G | E | N | N | W | P | J | O | L | W | R |
| C | D | G | X | D | L | F | T | K | I | R | I | T | E | D |
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