Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | R | Q | N | D | W | N | M | X | J | T | I | Q | T |
| A | N | I | B | D | M | U | F | E | S | U | I | H | N | J |
| K | S | O | L | U | T | I | O | N | V | V | G | E | N | B |
| E | T | K | I | I | Z | E | I | C | H | G | I | F | N | O |
| O | Y | X | Q | T | L | V | X | H | V | T | C | E | B | P |
| W | F | E | X | U | O | C | A | F | A | Q | T | S | E | O |
| N | C | M | C | U | E | M | I | P | H | S | C | W | O | A |
| E | U | P | W | O | I | S | E | N | I | R | E | R | L | Y |
| R | Y | A | K | I | N | B | T | L | A | Q | K | O | P | A |
| S | C | T | L | C | E | T | E | I | O | P | V | L | I | F |
| H | I | H | I | F | M | L | A | O | O | R | T | R | R | P |
| I | Y | Y | H | Q | Z | D | I | C | D | N | T | N | Z | D |
| P | X | F | E | V | L | Q | W | M | T | X | E | N | O | R |
| Y | E | D | V | O | E | M | U | S | S | A | T | N | O | D |
| D | I | Q | T | N | J | N | E | C | R | C | X | V | B | C |
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