Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | E | H | V | O | D | E | B | C | B | Q | W | G | C | T |
| Y | N | Y | Z | T | Y | N | S | R | E | S | N | Q | N | Q |
| Y | F | O | M | I | P | M | O | M | I | C | W | E | I | J |
| V | F | J | I | X | G | J | Y | I | Q | V | I | G | N | T |
| O | N | N | O | T | K | D | P | O | T | T | J | E | M | U |
| T | O | O | I | C | O | E | D | M | A | U | T | Y | E | R |
| O | C | R | I | J | C | M | V | P | Z | S | L | H | M | A |
| V | P | A | F | T | V | I | E | D | I | M | N | O | U | W |
| P | U | J | T | A | S | B | N | L | E | L | I | M | S | P |
| O | J | X | W | N | M | E | P | A | O | H | S | K | S | N |
| D | H | G | N | E | O | H | U | J | P | R | Y | L | A | T |
| E | L | K | O | S | U | C | X | Q | V | T | T | A | T | Z |
| R | Y | H | T | A | P | M | E | S | K | W | N | N | N | T |
| O | K | E | T | S | Y | P | O | Y | U | S | I | O | O | X |
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
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