Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | L | P | G | O | W | X | J | S | A | R | Y | Q | H |
| Y | O | I | O | A | J | J | W | N | A | F | Z | N | V | E |
| C | B | N | H | E | M | U | S | S | A | T | N | O | D | G |
| I | H | W | T | S | O | L | U | T | I | O | N | I | O | T |
| K | G | Z | S | R | R | L | Z | E | J | Z | A | T | N | C |
| M | B | R | Y | N | O | E | T | E | L | I | M | S | T | A |
| B | N | E | T | S | I | L | N | B | L | W | D | E | P | T |
| P | Y | H | T | A | P | M | E | W | S | W | F | U | A | N |
| J | E | P | F | B | B | P | S | M | O | B | C | Q | N | O |
| F | B | M | T | U | A | H | P | W | O | E | B | K | I | C |
| T | S | X | Z | T | F | X | N | T | M | T | K | S | C | E |
| K | W | N | I | P | B | H | G | T | U | U | I | A | L | Y |
| K | X | E | A | H | D | U | A | R | M | B | B | O | T | E |
| L | N | T | T | Y | M | L | S | M | S | M | M | P | N | Y |
| T | L | Q | F | I | H | U | D | H | W | I | Y | A | D | L |
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