Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | T | V | Y | W | C | W | H | A | H | M | H | A | R | E |
| X | G | Q | E | J | F | N | R | Z | T | B | B | S | N | C |
| Z | I | O | L | S | B | I | K | R | A | I | P | O | C | R |
| B | X | L | B | B | X | X | U | Y | K | B | I | N | V | J |
| T | C | A | T | N | O | C | E | Y | E | T | T | O | D | K |
| L | E | M | P | A | T | H | Y | F | O | P | N | I | O | I |
| P | M | R | Z | V | A | L | B | M | W | R | O | T | N | U |
| W | U | W | Q | D | H | E | E | A | N | O | I | S | T | V |
| E | S | Z | Y | Z | P | L | P | V | E | A | T | E | P | S |
| Z | S | M | E | Q | O | I | A | K | R | X | U | U | A | I |
| T | A | Z | I | R | P | S | T | Z | S | M | L | Q | N | X |
| Y | T | A | T | L | G | T | I | K | H | B | O | K | I | Y |
| P | N | N | Z | K | E | E | E | M | I | R | S | S | C | E |
| C | O | C | H | T | S | N | N | P | P | U | C | A | S | N |
| C | D | U | I | K | Y | N | T | M | A | X | W | X | Z | Z |
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