Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | E | H | E | D | C | I | N | A | P | T | N | O | D | C |
| L | F | N | O | I | T | S | E | U | Q | K | S | A | O | J |
| X | X | G | C | N | G | N | E | T | S | I | L | N | N | M |
| K | S | Z | W | L | F | A | Y | C | B | T | T | P | T | U |
| E | Q | N | T | R | R | C | X | N | C | R | H | X | A | R |
| P | Z | V | A | Q | C | E | I | A | O | S | X | Y | S | V |
| C | B | H | G | R | X | B | T | L | X | X | P | Z | S | M |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | D |
| Z | O | P | T | S | O | M | M | P | Q | M | E | I | M | G |
| U | D | G | W | C | O | L | U | L | A | J | I | O | E | H |
| A | J | D | E | T | G | L | J | Y | W | T | Z | L | B | B |
| L | C | Y | I | K | N | X | C | Y | S | J | I | A | E | D |
| G | E | O | H | M | J | Y | H | T | A | P | M | E | O | V |
| V | N | Q | C | C | H | S | O | L | U | T | I | O | N | M |
| V | Y | S | H | D | V | Z | Y | L | E | B | O | H | I | T |
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