Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | O | J | E | R | O | Y | R | K | V | T | V | T | J |
| D | O | N | T | A | S | S | U | M | E | P | A | F | P | J |
| O | O | N | V | T | M | U | C | Y | M | D | K | V | A | N |
| N | W | B | T | I | K | M | E | E | P | F | E | G | B | O |
| T | A | B | L | R | C | C | O | N | A | I | O | H | Q | I |
| P | D | E | F | I | O | G | K | Z | T | K | W | I | Z | T |
| A | G | N | C | N | N | L | B | N | H | V | N | G | Y | S |
| N | I | T | T | Y | O | I | E | N | Y | X | E | B | A | E |
| I | V | A | D | U | I | S | P | M | R | Z | R | F | A | U |
| C | C | U | Y | R | T | T | A | J | O | R | S | L | F | Q |
| T | Z | G | U | E | U | E | T | Q | F | T | H | P | M | K |
| L | I | C | C | W | L | N | I | A | M | N | I | O | I | S |
| Z | A | G | S | S | O | J | E | H | G | P | P | O | W | A |
| N | Y | M | I | F | S | Z | N | E | A | B | A | C | N | H |
| E | V | B | W | M | T | H | T | D | P | N | S | V | C | F |
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