Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | L | J | Q | Y | F | V | G | D | Y | Q | M | T | Y |
| Q | O | O | N | O | I | T | S | E | U | Q | K | S | A | P |
| K | N | N | N | Q | G | T | Y | N | M | A | R | C | K | A |
| A | T | G | T | T | C | A | T | N | O | C | E | Y | E | R |
| A | A | P | P | R | P | B | E | W | Z | Y | M | V | O | P |
| S | S | G | F | D | O | A | P | J | E | G | P | P | W | E |
| T | S | P | E | S | Z | L | N | B | P | F | A | C | N | X |
| S | U | O | M | S | I | P | E | I | Y | Y | T | G | E | I |
| S | M | U | L | S | E | P | T | M | C | X | H | D | R | G |
| X | E | S | T | U | A | Q | N | H | O | U | Y | D | S | H |
| T | Y | E | U | T | T | A | O | M | D | T | L | M | H | U |
| F | N | X | I | C | Q | I | B | J | Q | O | I | A | I | Q |
| U | H | E | F | E | E | K | O | Q | O | L | R | O | P | C |
| U | N | X | F | T | R | T | Y | N | E | J | G | Q | N | E |
| T | V | B | K | U | S | Y | K | H | P | E | M | T | T | Q |
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