Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | A | L | L | Y | G | I | L | M | X | W | F | I | M |
| D | O | N | T | A | S | S | U | M | E | R | H | A | I | D |
| O | Y | N | C | X | Q | O | L | T | H | V | B | N | X | N |
| N | Z | M | T | G | N | M | M | E | R | U | G | D | H | O |
| T | F | Z | F | R | Z | Z | N | A | M | G | T | W | A | I |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | T |
| A | C | O | X | C | Y | L | V | B | N | M | N | M | M | S |
| N | O | S | K | O | I | E | E | N | S | I | X | H | O | E |
| I | Z | E | W | S | Q | P | C | M | M | L | B | L | M | U |
| C | V | G | T | O | A | Q | N | O | O | E | U | P | O | Q |
| P | P | E | I | T | Q | H | H | S | N | T | A | T | V | K |
| D | N | Y | I | R | M | G | Y | A | I | T | I | S | V | S |
| L | G | E | U | R | D | C | Y | O | H | D | A | O | M | A |
| E | N | H | V | B | Q | X | N | Y | R | K | H | C | N | U |
| T | X | H | F | E | K | H | G | W | Y | F | I | Z | T | G |
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