Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | H | C | I | Z | C | I | N | A | P | T | N | O | D | C |
| N | G | K | C | P | C | V | Y | N | R | V | T | B | O | B |
| I | F | B | M | S | J | Y | H | E | D | K | H | N | N | S |
| U | D | Z | N | Q | S | V | T | T | C | U | T | K | T | T |
| L | O | G | T | P | X | Z | A | S | N | R | N | Z | A | N |
| R | N | A | I | X | D | Q | P | I | O | O | C | T | S | J |
| G | X | N | A | Y | F | B | M | L | I | A | C | I | S | A |
| E | I | O | I | V | C | A | E | T | B | A | Z | E | U | P |
| T | T | I | R | V | P | M | S | P | T | R | M | L | M | D |
| I | G | T | P | Y | O | E | T | N | A | H | B | V | E | H |
| U | P | U | G | T | U | C | O | J | E | T | W | L | X | A |
| X | O | L | I | Q | Q | C | U | Z | L | B | I | R | L | C |
| X | W | O | K | N | E | S | V | X | I | P | Z | E | L | N |
| O | N | S | J | Y | O | Y | E | A | M | F | S | H | N | B |
| T | A | K | E | O | W | N | E | R | S | H | I | P | G | T |
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