Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | I | C | I | N | A | P | T | N | O | D | S | Z | C | C |
| T | Y | E | N | P | E | M | U | S | S | A | T | N | O | D |
| W | T | H | S | E | Y | Q | J | L | F | W | N | N | A | P |
| E | O | I | T | P | T | U | A | G | R | R | T | F | I | D |
| F | F | S | E | A | R | S | D | E | A | R | S | H | Y | G |
| F | N | R | I | M | P | N | I | Y | O | B | S | N | E | B |
| Y | X | W | O | M | J | M | R | L | J | R | M | R | X | G |
| T | N | E | I | T | A | P | E | B | E | L | I | I | D | T |
| S | J | K | B | K | Z | M | T | N | M | P | L | I | O | T |
| B | O | J | Q | H | O | U | W | J | Y | U | E | Q | Y | V |
| K | S | C | H | T | S | O | M | T | I | D | B | T | L | K |
| A | O | U | I | T | E | Y | E | C | O | N | T | A | C | T |
| U | I | O | G | K | Z | T | Y | S | E | Z | Q | J | A | F |
| U | N | U | A | S | K | Q | U | E | S | T | I | O | N | E |
| P | T | T | W | N | O | I | T | U | L | O | S | J | V | V |
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