Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | W | H | W | N | J | Z | T | A | J | U | M | N | D | C |
| F | Y | W | V | I | Y | I | C | N | A | Q | O | D | O | C |
| Q | F | H | L | V | P | O | A | E | H | W | S | N | N | I |
| H | H | P | T | F | X | E | T | T | O | D | T | I | T | N |
| U | P | J | S | A | T | Y | N | S | G | R | X | N | A | A |
| Z | A | W | Z | M | P | Y | O | I | O | C | O | T | S | P |
| K | K | E | C | T | T | M | C | L | Q | I | Y | J | S | T |
| T | N | E | I | T | A | P | E | B | T | N | Y | M | U | N |
| D | F | P | T | Y | R | M | Y | S | V | O | T | X | M | O |
| Q | V | M | W | C | O | U | E | W | C | I | M | V | E | D |
| X | W | C | S | T | P | U | C | R | A | T | W | Q | Z | E |
| D | Z | O | I | L | Q | H | B | A | F | U | L | I | L | P |
| Y | A | O | M | K | X | A | R | I | F | L | I | I | T | Y |
| P | N | J | S | Y | R | U | Q | P | A | O | M | W | B | S |
| A | T | A | K | E | O | W | N | E | R | S | H | I | P | U |
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