Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | B | R | Y | T | V | R | X | X | L | Q | L | A | S | R |
| T | N | U | P | N | H | V | P | D | B | G | T | Y | H | L |
| T | L | O | T | Y | R | L | E | Y | L | E | L | Z | X | B |
| A | Y | P | I | H | S | R | E | N | W | O | E | K | A | T |
| S | O | L | U | T | I | O | N | D | G | Z | P | G | M | Q |
| K | M | A | H | K | O | E | Y | H | T | A | P | M | E | W |
| Q | D | I | F | J | C | M | V | B | X | K | F | Y | M | S |
| U | M | L | L | R | T | I | E | L | E | T | E | D | U | N |
| E | Q | M | H | E | V | P | N | L | X | C | H | L | S | O |
| S | A | X | Y | V | A | G | I | A | O | D | R | G | S | Q |
| T | P | X | V | T | B | S | F | N | P | R | F | X | A | Z |
| I | S | Q | I | Y | T | A | T | Q | L | T | T | E | T | R |
| O | E | E | Z | E | R | A | P | F | A | Z | N | N | N | E |
| N | N | M | N | F | C | W | V | B | C | X | Y | O | O | K |
| T | U | C | P | T | Z | W | M | J | Z | P | Y | U | D | C |
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