Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | P | H | S | T | F | K | H | U | M | O | Q | C | L | C |
| H | Q | I | N | K | E | M | U | S | S | A | T | N | O | D |
| Q | L | V | H | E | Z | Y | A | U | R | S | A | N | K | O |
| V | R | N | U | S | T | X | E | T | I | B | T | W | A | N |
| J | U | P | O | M | R | S | J | C | L | R | M | L | S | T |
| Q | P | N | E | I | G | E | I | X | O | Q | I | S | N | P |
| J | H | W | O | L | T | B | N | L | H | N | R | B | K | A |
| W | Z | B | J | E | F | S | E | W | K | V | T | A | J | N |
| M | Y | H | T | A | P | M | E | P | O | Q | V | A | V | I |
| B | R | R | R | R | O | J | Z | U | A | E | V | K | C | C |
| F | W | S | X | T | Z | O | H | T | Q | T | K | P | R | T |
| J | C | D | I | O | G | A | K | Y | N | K | I | A | T | K |
| T | K | O | K | N | O | I | T | U | L | O | S | E | T | O |
| H | N | I | U | X | C | Y | K | D | P | X | W | A | N | D |
| R | O | N | M | J | K | B | P | Q | N | R | H | T | X | T |
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