Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | V | D | L | N | S | A | S | E | T | E | S | U | B | T |
| I | N | N | U | P | P | K | E | C | J | N | T | I | N | C |
| H | P | O | S | E | F | O | A | C | O | K | W | E | I | A |
| S | L | Y | I | A | N | T | G | I | O | X | I | I | N | Q |
| R | R | T | A | T | N | G | T | E | Q | T | B | E | S | F |
| E | K | L | Q | O | O | S | S | V | A | L | T | U | E | A |
| N | P | L | C | X | E | M | I | P | H | S | K | Q | M | J |
| W | U | E | S | U | V | M | E | X | I | L | W | F | U | O |
| O | Y | A | Q | G | O | B | P | L | E | D | C | J | S | L |
| E | Y | K | S | E | H | Q | O | A | O | K | X | L | S | I |
| K | S | O | L | U | T | I | O | N | T | R | J | C | A | L |
| A | M | C | O | F | V | O | Q | A | E | H | T | F | T | Y |
| T | I | H | S | Q | N | Q | T | O | N | F | Y | N | N | W |
| Z | L | A | L | M | Z | X | R | L | Y | K | Y | H | O | K |
| T | E | B | B | O | C | I | N | A | P | T | N | O | D | C |
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