Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | N | U | H | O | N | Y | T | C | P | V | K | U | D | C |
| F | O | G | H | O | K | S | N | N | T | I | Y | V | O | P |
| M | I | V | N | X | D | Z | E | E | E | I | R | N | N | I |
| L | T | U | R | M | G | B | I | T | L | L | T | W | T | H |
| D | U | Z | A | Y | C | J | T | S | T | R | I | W | A | S |
| O | L | W | C | O | O | H | A | I | O | N | B | M | S | R |
| N | O | O | Q | H | P | B | P | L | Q | S | D | I | S | E |
| T | S | I | Q | H | B | U | E | K | J | F | E | I | U | N |
| P | S | J | M | H | N | M | B | A | F | P | F | L | M | W |
| A | D | K | L | Y | O | H | Y | H | T | A | P | M | E | O |
| N | O | O | P | T | T | C | A | T | N | O | C | E | Y | E |
| I | C | C | I | Y | O | W | V | J | U | V | F | S | D | K |
| C | X | O | F | N | O | I | T | S | E | U | Q | K | S | A |
| B | N | U | Z | J | C | T | G | V | K | U | M | T | J | T |
| X | W | S | J | V | B | G | F | D | E | R | U | H | D | E |
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