Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | P | X | F | U | V | V | O | D | N | T | D | W | J | K |
| M | I | B | Y | Y | I | W | J | Y | C | G | N | Z | N | L |
| O | H | S | H | K | E | B | V | A | G | O | D | O | Y | Y |
| G | S | J | T | E | K | V | T | G | I | L | I | S | P | F |
| L | R | X | A | D | X | N | B | T | G | T | R | P | N | X |
| C | E | F | P | Z | O | O | S | A | O | M | A | B | L | U |
| I | N | U | M | C | Q | E | A | M | A | A | Y | Q | V | R |
| N | W | Z | E | V | U | B | E | P | A | T | I | E | N | T |
| A | O | Y | M | Q | L | L | I | S | T | E | N | R | S | T |
| P | E | L | K | B | O | E | M | X | G | B | R | Q | K | J |
| T | K | S | E | R | U | L | G | Z | J | B | L | P | G | T |
| N | A | Q | T | N | O | I | T | U | L | O | S | W | G | C |
| O | T | N | B | Q | B | M | H | K | H | Q | Z | M | T | T |
| D | O | N | T | A | S | S | U | M | E | G | X | B | B | N |
| C | S | W | L | L | M | G | T | T | W | K | Z | X | K | I |
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