Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | X | V | X | S | V | L | C | B | B | T | Y | X | L | R |
| B | N | V | C | R | E | L | B | L | N | P | T | K | S | T |
| E | O | O | B | N | Y | L | P | E | V | B | T | P | G | A |
| P | S | Q | I | M | B | D | I | K | C | C | I | H | N | N |
| A | X | A | X | T | O | A | N | M | A | H | V | E | O | B |
| T | S | T | I | L | O | T | F | T | S | Z | T | A | E | L |
| I | L | N | M | N | G | M | N | R | N | S | U | A | M | L |
| E | K | I | V | P | W | O | E | O | I | X | U | Y | U | P |
| N | S | D | L | P | C | N | I | L | W | W | H | O | S | O |
| T | H | Z | O | E | W | T | U | S | O | T | K | F | S | K |
| M | T | W | Y | O | U | C | M | H | A | R | C | P | A | C |
| V | B | E | E | L | R | S | M | P | F | M | T | W | T | B |
| I | D | K | O | G | F | C | M | R | X | D | R | N | N | Y |
| W | A | S | K | Q | U | E | S | T | I | O | N | N | O | C |
| T | C | A | Q | E | C | I | N | A | P | T | N | O | D | C |
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