Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | V |
| D | O | N | T | A | S | S | U | M | E | Y | S | S | X | W |
| J | O | N | C | S | F | M | P | I | M | E | B | K | D | J |
| O | B | N | T | V | U | I | T | B | P | C | N | Q | Z | T |
| Q | Y | O | T | R | B | L | H | U | A | O | M | U | G | Q |
| H | J | I | D | P | O | E | C | K | T | N | K | E | O | S |
| F | K | T | Y | O | A | L | N | B | H | T | S | S | L | N |
| Y | Q | U | D | H | D | N | E | B | Y | A | I | T | H | E |
| Q | Q | L | L | W | L | P | I | M | K | C | Q | I | J | T |
| Y | Z | O | G | X | A | K | Z | C | O | T | I | O | A | S |
| F | Y | S | R | T | X | E | O | E | Y | T | I | N | U | I |
| V | N | U | I | I | M | M | H | Z | Z | Y | I | C | U | L |
| C | S | E | B | L | A | H | U | M | R | C | G | O | V | E |
| R | N | J | G | R | R | R | S | M | P | Y | O | X | N | J |
| T | J | T | W | K | C | M | J | D | F | H | H | Q | L | T |
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