Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | P | E | S | J | P | U | T | W | Y | T | L | N | D | Q |
| U | N | I | X | Y | Q | K | D | X | D | C | E | N | Q | Q |
| B | Z | O | H | U | H | D | L | H | D | A | A | O | O | N |
| R | B | W | I | S | S | T | W | Y | H | T | T | I | P | X |
| S | U | N | Z | T | R | Z | A | G | A | N | D | T | B | L |
| J | W | M | T | T | O | E | S | P | N | O | T | S | K | C |
| N | N | P | Y | D | B | M | N | B | M | C | M | E | S | I |
| N | P | O | K | Q | S | D | E | W | D | E | G | U | Z | N |
| A | W | Y | I | T | F | P | F | L | O | Y | P | Q | B | A |
| Z | H | Z | C | T | A | N | I | E | O | E | Z | K | P | P |
| H | I | H | K | T | U | S | X | L | F | R | K | S | E | T |
| E | X | L | I | C | T | L | Z | I | R | C | T | A | Q | N |
| T | Q | E | R | E | K | B | O | M | W | S | U | N | T | O |
| L | N | X | N | F | E | M | U | S | S | A | T | N | O | D |
| T | Y | Q | I | W | A | K | M | S | E | N | G | M | U | C |
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