Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | K | E | C | N | N |
| M | O | B | N | O | I | T | S | E | U | Q | K | S | A | X |
| S | N | N | V | J | V | Z | P | D | R | B | M | O | K | B |
| P | T | I | T | N | G | F | I | Z | G | I | Y | L | Y | O |
| G | A | I | X | R | A | D | H | E | L | S | T | U | X | G |
| P | S | T | Q | E | O | X | S | E | K | C | J | T | P | T |
| X | S | Y | B | D | T | L | R | B | A | R | Y | I | D | N |
| J | U | H | L | J | P | B | E | T | N | X | E | O | C | E |
| K | M | T | P | W | V | P | N | M | U | B | E | N | X | T |
| A | E | A | L | K | A | O | W | Z | O | Z | G | I | K | S |
| V | L | P | P | T | C | N | O | P | Q | T | T | B | X | I |
| F | G | M | I | E | I | E | E | E | M | L | I | I | Q | L |
| F | Y | E | Y | Q | B | J | K | E | P | J | J | O | F | I |
| S | N | E | U | E | Z | N | A | M | G | N | A | P | N | K |
| T | D | U | G | H | O | N | T | O | B | D | N | L | E | L |
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