Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | E | E | M | Q | S | T | Z | R | K | R | W | P | O |
| Q | N | F | A | I | D | R | N | I | S | N | R | F | Y | T |
| T | T | O | R | K | Q | K | E | S | O | J | D | H | T | H |
| H | A | X | I | K | R | I | I | I | F | B | T | X | N | N |
| B | K | S | G | T | P | R | T | J | V | A | G | E | F | P |
| T | E | S | K | F | O | U | A | A | P | U | T | F | E | H |
| L | O | Y | R | Q | L | M | P | M | A | S | A | L | M | W |
| B | W | A | E | O | U | A | E | I | I | X | M | P | U | M |
| K | N | Q | S | C | V | E | B | L | B | Y | E | Y | S | J |
| I | E | Y | Y | D | O | H | S | Q | O | K | M | R | S | E |
| J | R | B | U | K | A | N | H | T | A | R | N | Z | A | Z |
| X | S | M | I | L | E | P | T | D | I | N | T | B | T | F |
| L | H | C | K | U | R | V | Q | A | S | O | O | N | N | F |
| O | I | H | D | O | H | K | P | R | C | P | N | Z | O | E |
| A | P | L | U | D | C | I | N | A | P | T | N | O | D | C |
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