Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | T | J | L | Z | C | I | N | A | P | T | N | O | D | C |
| Y | Z | S | O | E | C | Y | M | C | F | O | I | G | O | P |
| P | S | P | L | O | H | Z | E | P | T | P | M | N | N | C |
| I | L | I | O | T | P | D | Q | C | P | N | T | D | T | G |
| H | M | L | A | T | C | S | A | O | O | R | F | M | A | P |
| S | P | P | A | N | F | T | W | I | O | U | G | Y | S | E |
| R | M | L | G | G | N | B | T | L | H | Y | F | H | S | U |
| E | T | Y | B | O | Z | S | E | F | I | H | R | O | U | D |
| N | S | W | C | P | E | M | P | P | Y | S | P | P | M | I |
| W | A | E | J | U | O | L | J | J | A | H | T | J | E | H |
| O | Y | F | Q | T | T | W | B | V | F | T | E | E | Z | E |
| E | J | K | I | O | H | V | X | P | L | F | I | M | N | E |
| K | S | O | L | U | T | I | O | N | C | O | Z | E | D | D |
| A | N | O | S | I | C | T | N | J | S | L | Y | V | N | R |
| T | D | F | D | P | W | H | D | I | E | D | O | H | N | T |
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