Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | K | T | C | T | C | I | N | A | P | T | N | O | D | C |
| X | Y | G | N | B | C | H | Z | M | R | O | B | V | O | Q |
| I | S | H | T | E | U | A | J | Q | I | R | M | N | N | R |
| W | V | Y | T | K | T | N | T | A | N | K | T | M | T | M |
| M | A | S | J | A | E | S | O | N | O | R | J | G | A | S |
| P | D | U | V | W | P | H | I | I | O | D | E | G | S | V |
| A | V | Q | I | X | I | M | X | L | T | C | G | S | S | Q |
| T | N | E | I | T | A | P | E | B | E | U | E | G | U | S |
| Z | Q | Q | W | G | N | M | X | L | A | L | L | Y | M | W |
| H | K | X | G | C | O | O | I | R | T | S | J | O | E | D |
| H | J | B | J | T | X | M | R | L | G | B | G | M | S | E |
| A | Z | P | I | H | S | R | E | N | W | O | E | K | A | T |
| A | S | O | G | Z | O | E | M | H | Y | N | H | Z | Q | J |
| T | N | S | N | W | C | G | P | K | Y | F | I | R | F | J |
| I | J | U | Y | N | O | I | T | S | E | U | Q | K | S | A |
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