Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | S | Y | P | S | D | Z | G | T | O | R | J | H | M | E |
| P | M | P | P | O | D | P | S | Y | T | W | S | Q | N | K |
| I | R | Y | Q | L | D | E | I | C | J | N | Q | O | I | S |
| H | T | H | U | U | Y | N | A | Z | O | C | I | Y | Q | W |
| S | Q | T | T | T | D | T | L | I | V | T | I | M | I | U |
| R | M | A | X | I | N | P | T | O | O | K | H | L | T | O |
| E | Z | P | B | O | A | S | P | M | O | W | P | O | O | I |
| N | H | M | C | N | E | B | E | P | A | T | I | E | N | T |
| W | K | E | X | U | N | L | I | S | T | E | N | T | J | Z |
| O | Y | Q | Q | D | O | N | T | A | S | S | U | M | E | V |
| E | Y | K | R | R | C | D | B | I | E | M | H | O | X | C |
| K | S | P | T | T | X | D | U | G | U | E | I | N | A | X |
| A | H | N | C | I | N | A | P | T | N | O | D | L | W | S |
| T | O | K | Q | O | L | I | T | E | B | L | L | I | E | F |
| C | M | X | E | A | B | Z | F | B | K | X | D | S | Z | E |
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