Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | C | W | P | B | X | O | B | M | M | A | X | L | V | T |
| T | N | A | Y | F | L | E | Y | Z | F | U | I | A | N | T |
| F | U | O | G | T | W | X | H | F | E | Z | O | E | A | D |
| S | N | Q | I | H | Y | O | T | P | Y | R | I | K | S | Y |
| P | R | E | J | T | Z | H | A | Y | C | T | E | M | K | J |
| X | N | Z | A | U | O | M | P | B | A | O | I | M | Q | C |
| U | T | N | H | H | Z | M | M | P | W | L | C | Q | U | I |
| H | R | X | O | W | L | L | E | N | E | T | Y | X | E | N |
| H | R | Z | Z | I | I | B | E | L | Z | T | M | I | S | A |
| U | A | P | R | S | T | R | P | Y | O | I | R | X | T | P |
| B | F | G | T | N | S | U | Z | D | J | R | Y | Y | I | T |
| N | M | E | J | H | X | P | L | U | V | V | T | O | O | N |
| U | N | X | I | M | E | G | E | O | W | R | H | N | N | O |
| X | T | P | X | K | E | M | U | S | S | A | T | N | O | D |
| W | A | L | V | T | C | A | T | N | O | C | E | Y | E | C |
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