Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | G | B | T | Z | B | L | A | V | T | K | J | A | T |
| Y | O | O | A | W | L | Z | Y | L | C | Q | N | R | N | J |
| L | N | N | N | X | D | D | L | A | E | E | V | E | D | A |
| Z | T | W | T | T | K | I | T | T | T | V | I | B | R | M |
| E | A | M | B | R | P | N | N | S | O | T | T | R | T | O |
| X | S | C | Y | J | O | A | I | O | A | I | Z | A | Q | N |
| N | S | K | Z | C | V | L | N | P | I | X | O | R | P | L |
| N | U | T | E | M | E | P | E | I | G | T | N | H | S | E |
| T | M | Y | Y | J | U | B | D | M | C | P | U | K | U | L |
| B | E | M | P | A | T | H | Y | N | O | O | O | L | Y | I |
| B | V | S | Q | V | L | Z | R | I | B | T | X | X | O | M |
| T | A | K | E | O | W | N | E | R | S | H | I | P | T | S |
| F | A | S | K | Q | U | E | S | T | I | O | N | O | A | Z |
| Z | O | A | H | F | U | B | Z | V | M | F | H | I | N | J |
| T | M | H | R | P | U | B | O | L | V | G | C | L | P | C |
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