Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Q | J | B | J | C | I | N | A | P | T | N | O | D | C |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | F |
| N | S | R | Y | P | P | Y | G | M | X | H | M | N | N | E |
| O | K | K | E | J | R | I | I | X | W | Q | T | D | T | E |
| I | Q | S | C | U | F | L | L | R | Y | R | V | S | A | Q |
| T | U | X | O | C | E | H | M | F | O | F | G | K | S | O |
| U | E | E | N | L | U | U | B | L | C | Z | O | K | S | F |
| L | S | G | T | B | Y | Y | E | W | I | M | A | A | U | C |
| O | T | P | A | L | K | M | P | M | A | S | D | P | M | U |
| S | I | V | C | C | O | P | A | Y | P | N | T | L | E | K |
| N | O | P | T | T | X | O | T | Z | K | A | K | E | A | G |
| N | N | N | I | M | A | S | I | C | Z | Q | T | S | N | U |
| Q | N | O | V | C | C | A | E | F | W | J | B | H | H | I |
| J | N | M | R | F | Y | D | N | E | L | Z | J | L | Y | J |
| D | K | Z | D | C | F | J | T | A | W | N | X | L | Q | O |
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